Further Assistance

By shopping online with NewEraCap.com, you're putting your trust in us, and we value that trust above all else. This is why we want to answer any question that we can to make you feel more secure in your decision.

Customer Care 

We're still here to help, just in a different way. While phone support has been suspended at this time, you can still reach us by clicking the "Help" button in the bottom right corner of the page.

Monday - Friday: 9am - 5pm CST
Saturday - Sunday: CLOSED

Holiday Hours

Our Contact Center will be closed in observance of the following holidays:

04/10/20 - Good Friday

05/25/20 - Memorial Day

07/03/20 - Independence Day (Observed)

07/04/20 - Independence Day

09/07/20 - Labor Day

12/24/20 - Christmas Eve (Closed at 12PM CST)

12/25/20 - Christmas Day

12/31/20 - New Year's Eve (Closed at 12PM CST)

01/01/21 -  New Year's Day

NewEraCap.com
Attn: Customer Care
160 Delaware Ave. 
Buffalo, NY 14201