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We're still here to help, just in a different way. Phone support has been suspended at this time but you can still reach us by clicking the "Help" button in the bottom right corner of the page.
Monday - Friday: 9AM-5PM EST
Saturday - Sunday: Closed
For Media Inquiries: media@neweracap.com
For customer service issues please email: questions@neweracap.com or use the Help button on the lower right.
Holiday Hours
Our Contact Center will be closed in observance of the following holidays:
1/15/24 - MLK Day
3/29/24 – Good Friday
5/27/24 - Memorial Day
6/19/24 - Juneteenth
7/4/24 - July 4th
9/2/24 - Labor Day
11/28/24 - Thanksgiving
11/29/24 – Limited Hours
12/25/24 - Christmas Day
12/26/24-12/31/24 - Limited Hours
1/1/25 - New Year’s Day